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General requirements
Legal status, the accreditation agreement, rules for use of the accreditation symbol and impartiality across the whole body.
ISO/IEC 17011:2017
The rules that apply to us.
ISO/IEC 17011 sets out the requirements for accreditation bodies. This page explains how DunavCert applies them — from impartiality to its management system.
About the standard
The standard for accreditation bodies
ISO/IEC 17011 is the international standard that sets out requirements for the competence, consistent operation and impartiality of accreditation bodies that assess and accredit conformity assessment bodies.
While ISO/IEC 17021-1, ISO/IEC 17025 and ISO/IEC 17020 apply to the bodies we accredit, ISO/IEC 17011 applies to us. It governs our organization, the competence of our staff, our accreditation process and our management system.
Applies to DunavCert
ISO/IEC 17011
Apply to the bodies we accredit
Structure of the standard
Six groups of requirements
The requirements of the standard are grouped into six clauses. For each, we explain what it means in DunavCert's work.
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Structural requirements
An organizational structure with clearly defined responsibilities, in which assessment and decision-making are separated.
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Resource requirements
Competent assessors, technical experts and decision makers, with records of qualification, training and monitoring.
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Process requirements
Application, assessment, decision, the accreditation cycle, extension, suspension and withdrawal, complaints and appeals.
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Information requirements
Confidentiality of information about the bodies we assess and public availability of accreditation information.
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Management system requirements
Control of documents and records, corrective actions, internal audits and management reviews.
Impartiality
How we safeguard impartiality
Impartiality is the basis of every accreditation decision. We apply the following measures:
- Assessment and decision-making are carried out by different people.
- Risks to impartiality are identified and analysed on an ongoing basis.
- All staff and assessors sign confidentiality and conflict-of-interest declarations.
- We do not provide consultancy or conformity assessment services.
- Accreditation is available to every body that meets the requirements, on equal terms.
Public information
What is publicly available
The standard requires accreditation information to be available to the public. You can find ours here:
Accreditation schemes and requirements
Standards, assessment criteria and how scope is defined for each scheme.
Learn moreAccreditation process
The steps from application to decision, surveillance and reassessment.
Learn moreRegister of accredited bodies
The accreditation number, scope and status of every accredited body.
Learn moreComplaints and appeals
The procedure for complaints about our work or accredited bodies, and for appeals against decisions.
Learn moreUse of the accreditation symbol
Accredited bodies may use the DCS accreditation symbol only together with their accreditation number and only for activities within their accredited scope.
Questions?
Would you like to know more about how we work?
Write to us — we will gladly explain the accreditation rules and the assessment process.